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Cheaper broadband and social tariffs

If you get Universal Credit, Pension Credit or certain other benefits, you may be able to get a much cheaper broadband or mobile plan, called a social tariff, from your current provider or a new one.

Photo: Helena Lopes on Unsplash

Who qualifies

Usually people on Universal Credit, Pension Credit and some other means-tested benefits. Each provider sets its own criteria.

No exit fees

Social tariffs are typically short contracts, and moving to one from your provider shouldn’t cost an exit fee. Ask.

How to apply

Contact the provider. They usually check eligibility with the DWP or ask for proof of benefits.

What are social tariffs?

Social tariffs are discounted broadband or mobile plans for households on low incomes. In the UK, many providers offer them, and Ofcom keeps an up-to-date list of who offers what. Find it on the Ofcom social tariffs page.

Other ways to cut your bill

  • Haggle at the end of your contract: your provider must tell you its best deals when your term ends.
  • Drop the landline if you don’t use it.
  • Go SIM only once your phone is paid off. See SIM only.
  • Pick the speed you need, not the fastest. Use our speed guide.

In the US and Europe

In the US, the federal Lifeline program offers discounts for eligible households, and many providers run low-income plans. In Europe, several countries have social tariffs or affordability measures. Ask your provider or national regulator.

Last updated: 14 October 2026

Frequently asked questions

Are social tariffs slower?
Not necessarily. Many offer decent speeds suitable for streaming and video calls. Check the speed of the plan offered.
Can I get a social tariff if I’m in contract?
Often yes. Ask your provider. Some will move you to their social tariff without an exit fee.

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